+233256121774
support@lumoevents.com


Get Started in 3 Simple Steps

From your first spark of inspiration to a wildly successful event and beyond. Lumo Event makes it brilliantly simple.

01
Create Your Account in Seconds

Your path to monetizing your community starts here. It's fast, free, and requires no commitment.

  • Sign Up Seamlessly: Use your email or link your Google account for instant access.
  • Access Your Dashboard: Immediately step into your clean, intuitive dashboard—your command center for everything you'll build.
02
Build Your Event: Tickets, Voting, or Both

Create any event type you can imagine. Choose your model and customize it to fit your needs perfectly.

  • Sell Tickets: Set up paid or free tickets in minutes. Create multiple types (Early Bird, VIP, General Admission), set capacities, and control pricing.
  • Host a Voting Event: Allow your audience to decide! Create contests, pitch nights, or content showcases where participants can enter and the community votes for the winner.
  • Combine Both Models:Run a voting event where contestants pay an entry fee, or sell tickets for audiences to watch a live voting finale. Lumo gives you the flexibility to innovate.
03
Monetize Your Event & Get Paid

This is where your effort turns into income. We handle the complex parts so you can focus on your event.

  • Set Your Revenue Model: Charge for tickets, collect entry fees for voting competitions, or even set up donations. You're in control of how you earn
  • Secure, Integrated Payments:We use top-tier payment processors to ensure every transaction is safe and smooth for you and your attendees. No need for a separate merchant account.
  • Get Paid Directly:Funds from ticket sales and entry fees are deposited directly into your bank account. View your earnings in real-time from your dashboard.

    • Ready to Illuminate Your Next Event?

    Lumo Event is designed for creators of all kinds, from large conferences to intimate workshops. Join thousands of successful event planners who have made the switch.

    Read Documentation

    Privacy Policy

    Last Updated: October, 2025 | Compliant with Ghana Data Protection Act, GDPR & International Standards

    GDPR Compliant
    Ghana Data Protection Act
    ISO 27001 Certified

    1. Introduction

    Welcome to Lumo Events. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management services.

    Lumo Events complies with the Data Protection Act, 2012 (Act 843) of Ghana, the General Data Protection Regulation (GDPR) for EU citizens, and other international data protection standards.

    2. Information We Collect

    We collect information you provide directly to us when you create an account, register for an event, make a purchase, or communicate with us. This may include:

    - Personal identification information (name, email address, phone number)

    - Payment information (processed by secure third-party payment processors)

    - Event preferences and requirements

    - Demographic information

    We also automatically collect certain information about your device and usage of our services through cookies and similar technologies.

    3. Legal Basis for Processing (GDPR & Ghana DPA)

    We process your personal data on the following legal bases:

    - Performance of a contract: Processing necessary to fulfill your event registration

    - Consent: Where you have given clear consent for us to process your data

    - Legitimate interests: Processing necessary for our legitimate business interests

    - Legal obligation: Processing necessary to comply with the law

    4. How We Use Your Information

    We use the information we collect to:

    - Provide, maintain, and improve our services

    - Process transactions and send related information

    - Send you technical notices and security alerts

    - Respond to your comments and questions

    - Personalize your experience with our services

    - Monitor and analyze trends, usage, and activities

    5. Data Storage and International Transfers

    Lumo Events stores data on secure servers located in Ghana, with backup systems in compliant jurisdictions. For international users, we ensure that any cross-border data transfers comply with applicable laws and provide adequate protection for your data.

    6. Data Retention

    We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

    Under Ghana's Data Protection Act, we will not retain your personal data for longer than required for the purposes for which it was collected.

    7. Your Rights (Ghana DPA & GDPR)

    Depending on your location, you may have the right to:

    - Access and receive a copy of your personal information

    - Correct inaccurate personal information

    - Request deletion of your personal information

    - Object to or restrict processing of your information

    - Data portability

    - Withdraw consent at any time

    To exercise these rights, please contact us at privacy@lumoevents.com

    8. Data Protection Officer

    Lumo Events has appointed a Data Protection Officer (DPO) in compliance with Ghana's Data Protection Act. You can contact our DPO at dpo@lumoevents.com for any questions related to data protection.

    9. Contact Us

    If you have any questions about this Privacy Policy, please contact us at:

    Email: privacy@lumoevents.com

    Address: 123 Event Management Blvd, Accra, Ghana

    Data Protection Commission Registration Number: DPC/REP/2025/0006638

    Frequently Asked Questions

    Find answers to common questions about Lumo Events

    How do I create an event on Lumo Events?
    Simply sign up for an account, click "Create Event," and follow our step-by-step process to set up your event details, ticketing options, and customizations. You can preview your event page before publishing.
    What payment methods do you accept?
    We accept all major credit cards, mobile money (including MTN MoMo and Vodafone Cash), PayPal, and bank transfers for event payments. All transactions are securely processed with encryption.
    Can I customize the ticketing process?
    Yes, you can customize ticket types, pricing, availability, and even add custom questions for attendees during the registration process. You can also set up discount codes and early bird pricing.
    How do attendees access their tickets?
    Attendees receive their tickets via email immediately after registration. They can also access them through their Lumo Events account or our mobile app. QR codes are generated for easy check-in at events.
    What security measures do you have in place?
    We use industry-standard encryption, secure payment processing, regular security audits, and comply with data protection regulations including Ghana's Data Protection Act and GDPR to protect both event organizers and attendees.
    Can I integrate Lumo Events with other platforms?
    Yes, we offer integrations with popular calendar apps, email marketing platforms, CRM systems, and social media through our API. We also provide webhook support for real-time updates.
    What happens if I need to cancel my event?
    Our platform helps you manage cancellations and communicate with attendees. Refund policies can be set during the event creation process. We also provide templates for cancellation notices.
    How can I contact customer support?
    Our support team is available via email at support@lumoevents.com, through the help center in your account dashboard, or by phone at +233256121774 during business hours (9am-5pm GMT).
    Do you offer support for virtual events?
    Yes, we provide integrated solutions for virtual events including live streaming capabilities, virtual booths, networking lounges, and interactive features like polls and Q&A sessions.
    Can I sell merchandise alongside event tickets?
    Absolutely! Our platform allows you to add merchandise, VIP packages, donations, and other items to your event checkout process. You can manage inventory and fulfillment through our system.
    How do you handle data protection and privacy?
    We are fully compliant with Ghana's Data Protection Act (2012) and GDPR for international users. We have a designated Data Protection Officer, conduct regular audits, and provide tools for users to manage their data preferences.
    What analytics and reporting do you provide?
    We provide comprehensive analytics on ticket sales, attendance rates, revenue, audience demographics, and marketing performance. You can export reports in multiple formats for further analysis.
    Is there a mobile app for event check-in?
    Yes, we offer a dedicated mobile app for iOS and Android that allows for quick QR code scanning, attendee check-in, and real-time attendance tracking. The app works offline and syncs when connectivity is restored.
    What types of events can I create?
    You can create various event types including conferences, workshops, concerts, webinars, festivals, private parties, and fundraising events. Our system is flexible to accommodate different formats and requirements.
    How do you handle refunds?
    Our system allows you to set custom refund policies. When processing refunds, we can handle the entire process including notifications and payment reversals. Fees may apply depending on your plan and payment processor.
    Can I create membership or recurring events?
    Yes, we offer membership management features and support for recurring events, series, and subscriptions. You can set up automated billing and communications for recurring events.
    What marketing tools do you provide?
    We provide email marketing tools, social media integration, discount codes, affiliate tracking, and customizable landing pages. You can also track the performance of your marketing campaigns.
    Do you offer white-label solutions?
    Yes, we offer white-label solutions for enterprises and agencies that want to use our platform under their own branding. This includes custom domains, branding, and dedicated support.
    How does voting work on your platform?
    Our voting system allows you to create secure polls, contests, and elections. You can set voting rules, monitor results in real-time, and prevent duplicate votes through authentication mechanisms.
    What are your fees?
    We offer transparent pricing with both free and paid plans. For paid plans, we charge a percentage fee per ticket sold, with no hidden costs. Payment processing fees may apply separately. Enterprise pricing is available for large events.