Privacy Policy

1. Introduction

Welcome to Lumo Events. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event management services.

Lumo Events complies with the Data Protection Act, 2012 (Act 843) of Ghana, the General Data Protection Regulation (GDPR) for EU citizens, and other international data protection standards.

2. Information We Collect

We collect information you provide directly to us when you create an account, register for an event, make a purchase, or communicate with us. This may include:

• Personal identification information (name, email address, phone number)
• Payment information (processed by secure third-party payment processors)
• Event preferences and requirements
• Demographic information

We also automatically collect certain information about your device and usage of our services through cookies and similar technologies.

3. Legal Basis for Processing (GDPR & Ghana DPA)

We process your personal data on the following legal bases:

• Performance of a contract: Processing necessary to fulfill your event registration
• Consent: Where you have given clear consent for us to process your data
• Legitimate interests: Processing necessary for our legitimate business interests
• Legal obligation: Processing necessary to comply with the law

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices and security alerts
• Respond to your comments and questions
• Personalize your experience with our services
• Monitor and analyze trends, usage, and activities

5. Data Storage and International Transfers

Lumo Events stores data on secure servers located in Ghana, with backup systems in compliant jurisdictions. For international users, we ensure that any cross-border data transfers comply with applicable laws and provide adequate protection for your data.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Under Ghana's Data Protection Act, we will not retain your personal data for longer than required for the purposes for which it was collected.

7. Your Rights (Ghana DPA & GDPR)

Depending on your location, you may have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@lumoevents.com

8. Data Protection Officer

Lumo Events has appointed a Data Protection Officer (DPO) in compliance with Ghana's Data Protection Act. You can contact our DPO at dpo@lumoevents.com for any questions related to data protection.

9. Contact Us